Frequently Asked Questions

Shopping FAQ Laundry FAQ Dishwash FAQ

Delivery Times

We use APC as our shipping partner and aim to ship your order as quickly as possible. Please allow for 4-5 working days from placing order to receiving your Simply products.

A signature may be required upon receipt of the goods.

All deliveries are subject to stock availability and authorisation of your payment.

When orders are placed you will receive an order confirmation by email.

Please note that we are currently only able to deliver within the UK.

Delivery Charges

There’s a flat delivery charge of £6.50 for all orders. Please note that we can only ship to UK mainland addresses.

If you require delivery outside Mainland UK please contact enquiries@enpacltd.co.uk before placing any orders.

100% Money Back Guarantee

We are so confident that you will be 100% satisfied with Simply Laundry products that if for any reason you don’t agree with us, we’ll give you your money back!

100% SATISFACTION GUARANTEED

If you aren’t absolutely delighted with the performance, fragrance, feel or even look of any Simply product – we’ll give you your money back. That’s how confident we are that you’ll simply love Simply!

Terms & Conditions

What’s the catch? There isn’t one – if you are unhappy with anything about our Simply products and assuming you haven’t used more than half the tub, send us what’s left in the tub with proof of purchase (a till receipt) and we’ll refund you every penny of the price you paid for it. Just call our Customer Services line on 0800 107 3454 and we’ll advise you on the next steps. Please read our Terms and conditions regarding Refunds.

Please note that for online purchases, we can only refund the card originally used for payment.

Your statutory rights remain unaffected by this policy.

I am paying by Maestro, why am I being asked for a password when I enter my card payment details?

In order to protect your online security all Maestro cards are processed using an online only secure password. If you have not created a password you will be asked to do so by the acquiring bank. This password is not your Simply Washing account password.

Verified by Visa and Mastercard Secure

If you are using a credit card and have enabled Verified by Visa or MasterCard Secure passwords you will be asked to verify your card payment.

I’m not at home during the day, what can I do?

If you are unable to receive delivery at home you can arrange for your order to be delivered to an alternative address like work or a neighbour’s house if it is more convenient for you. Please contact enquires@enpacltd.co.uk to discuss this.

Payment Types

Simply Washing accepts Visa, Visa Electron, MasterCard, Switch and Solo cards. We are unable to accept cards that are due to expire within FIVE days of placing an order.

What is credit card security number?

Your credit card security number is the 3 digit number found on the reverse of your card on the far right of the signature strip.

Confirmation of your order

Once we have received your order, you will receive a confirmation e-mail.

Availability of Stock

The confirmation e-mail you receive is a confirmation we have received your order and not a guarantee of stock availability. If we are unable to fulfill your order, you will be contacted and your card will NOT be charged.

How do I contact Simply Washing?

Write to us at; Consumer Relations Department, Enpac Ltd, PO BOX 139, Castleford, WF6 1UT

Call us on 0800 107 3454

Email us at enquiries@enpacltd.co.uk