Terms and Conditions
Please note our terms and conditions reflect “The Distance Selling Regulations” and the “E-Commerce Regulations” set by Trading Standards.
Completed purchases through Enpac Ltd (Simply Washing) confirm that you agree to these Terms and Conditions set below.
Our Company Details & Address
Enpac Ltd (Simply Washing),
7 California Drive
Customer Care Help Line: 0800 107 3454
Fax: 01924 892123
Your order via this website constitutes an OFFER, which can then be accepted by Enpac Limited (“Simply Washing”), by the despatch of goods ordered. Errors & omissions excepted.
Enpac Ltd will endeavour to process your order within 2 working days. Delivery times are 4 to 5 working days for UK. Enpac Ltd will use all reasonable endeavours to ensure these times are met. If such times are unable to be met you will be contacted before the 5 working days, to discuss an agreed delivery period. This can be up to a statutory maximum of 30 days.
We will take payment at the time of order, not necessarily the time of despatch, in order to ensure that there are no last minute problems in getting your order to you.
Any promotional offers we make are designed to be used independently and in accordance with the offer as presented.
Payment can only be made by the following credit or debit cards: Visa, Visa Debit, Visa Electron, MasterCard, Switch, Maestro, Solo.
Please make a note of items ordered and date of order in case of query.
All goods offered are subject to availability.
Enpac reserves the right to suspend, modify or amend the Simply Washing website (or any part thereof) at any time.
Exchanges and Refunds
You have the right to cancel your order for any reason, by giving us notice of cancellation in writing either to our address, via fax or to firstname.lastname@example.org at any time within 7 working days from the date of you receiving your order.
You will be refunded any amount you have been charged within 30 days of cancellation. However, in the event the goods have been delivered or despatched to you prior to cancellation, you must return the goods to us, and pay the costs of shipping.
Under the DSRs Act you as the customer are under a duty to take reasonable care of the goods until returned.
Please return your good(s) unopened, in the original condition enclosing a copy of your original invoice by post to address below:
Consumer Relations Department
PO BOX 139
Please state whether an exchange or refund is required. Once your goods have been accepted back into stock you will be issued with an exchange or refund.
If you are returning an item because it is damaged, we will be happy to refund the delivery charges incurred in sending the item to you, and your costs in returning to us.
Please note that we can only refund the card originally used for payment.
Your statutory rights remain unaffected by this policy.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and you have already paid for the goods, you will receive a full refund.
We reserve the right to refuse to supply any individual or company. The supplier of the goods featured is Enpac. VAT Registration Number: 150 4007. 62. Company Registration Number: 07497539
The confirmation e-mail you receive is a confirmation we have received your order and not a guarantee of stock availability. If we are unable to fulfill your order, you will be contacted and your card will NOT be charged.
Your use of this Web site and any purchase by you on this Web site of any products will be governed by English Law and will be deemed to have occurred in the United Kingdom.
All web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Enpac Ltd and its agents and/or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with simplywashing.co.uk or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than noted above, modification, distribution or republication, without the prior written permission of Enpac Ltd is strictly prohibited.
© Copyright 2014 Enpac Ltd