Privacy Policy

This privacy statement sets out Enpac Limited’s current privacy policy about how your personal information is dealt with and our commitment to your privacy.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at help@simplywashing.com or by accessing your account details. If you find any inaccuracies we will delete or correct it promptly.

Children and young people under 16 are advised to get permission from their parent or guardian before they submit personal data to the Simply Washing web site.

Links from this site may take you to sites not covered by our Privacy Policy. We recommend you check their privacy policies yourself before submitting any personal information.

What information do we collect? How do we use it?

We will not collect any personal information about you unless you have chosen to give it to us. The Website has been structured so that, generally, you can visit it without either identifying yourself or revealing any personal information about you.

We may also use your information to contact you for further information to help us provide the service you have requested from us, to carry out market research in order to improve our services and also send you details of new products or services which may be of interest to you. Enpac Limited will always give you the opportunity to opt out of receiving such communications

When you place an order we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfill your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We personalise your shopping experience by using your purchases to shape our recommendations about the merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

How does Enpac Ltd protect customer information?

Protecting your personal information is important to us. We will handle all your personal information strictly in accordance with the Data Protection Act 1998.

Enpac Limited has tried to create a secure and reliable Website for you. Email enquiries are transmitted by insecure means and stored off-line. The use of the Internet and our Website is entirely at your own risk. Enpac Limited accepts no responsibility or liability for the security of personal information transmitted via the Internet.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and distribution of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Do you store my credit card details?

We do not store or see any credit card information on our systems. All credit card transactions are cleared using Protx’s secure banking system.

Will Enpac Ltd disclose the information it collects to outside parties?

We do not sell, rent or otherwise make available any personal data submitted by visitors to our site to any third parties.

Enpac Ltd may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personally identifying information.

When you enter a joint competition or promotion with Enpac and another party then the information gathered will be shared between the two parties.

Enpac Ltd reserve the right to co-operate with legal officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Enpac Ltd will have no legal liability for such disclosures.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at www.simplywashing.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your Consent

By using our Web site, you consent to the collection and use of this information by Enpac Ltd. If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

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